Shipping Policy
Thank you for shopping with Cik Semah Mall! We aim to deliver your orders quickly and safely so you can enjoy our products in the best condition. Please review our shipping policy below for full details.
1. Order Processing Time
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All confirmed orders will be processed within 1–3 working days (excluding weekends and public holidays).
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You will receive a shipping confirmation with tracking details once your order has been dispatched.
2. Delivery Time
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West Malaysia: 2–5 working days after dispatch
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East Malaysia: 5–10 working days after dispatch
Delivery time may vary depending on courier service and location.
3. Shipping Fees
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Shipping charges are calculated at checkout based on weight and destination.
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Occasionally, we may offer free shipping promotions or discounts, which will be clearly stated on our website.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or WhatsApp.
You can use this tracking number to monitor the delivery status through the courier’s website.
5. Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us immediately.
We will assist in communicating with the courier service to resolve the issue.
6. Incorrect Address or Failed Delivery
Please ensure your shipping address is complete and accurate.
Orders returned to us due to incorrect or incomplete addresses will require additional shipping fees for resending.
7. Contact Us
For any inquiries about your order or shipping status, please contact us at:
📧 Email: marhabarizq@gmail.com
📞 Phone / WhatsApp: 013-9567524
